Title BusinessWeek quotes Marketing Professor Valarie Zeithaml in the cover stories “Customer Service Champs” and “An Extraordinary Stumble at JetBlue.” (March 07)  Body BusinessWeek quoted marketing professor Valarie Zeithaml in the cover stories “Customer Service Champs” http://www.businessweek.com/magazine/content/07_10/b4024001.htm?chan=innovation_branding_branding   and “An Extraordinary Stumble at JetBlue.” (March 5) http://www.businessweek.com/magazine/content/07_10/b4024004.htm Expires   Sort Order 18  Attachments Created at 5/31/2007 9:51 AM  by Gultekin, Deniz  Last modified at 5/31/2007 9:51 AM  by Gultekin, Deniz  Use this page to add attachments to an item. Name