Research And Publications

Adelman, D. and Mersereau, A. J. 2013. Dynamic Capacity Allocation to Customers Who Remember Past ServiceManagement Science 59 (3) 592-612.

Aksin, Z., Ata, B., Emadi, S. and Su, C. (2013). "Structural Estimation of Callers' Delay Sensitivity in Call Centers". Management Science, Vol. 59, No. 12, December 2013, pp. 2727-2746.

Besanko, D., Doraszelki, U. Lu, L. X. & Satterthwaite, M. (2010). "Lumpy Capacity Investment and Disinvestment Dynamics." Operations Research 58(4) 1178-1193.

Cable, D. M., Gino, F. & Staats, B. R. (2013). "Breaking them in or revealing their best? Reframing socialization around newcomer self expression." Administrative Science Quarterly.

Clark, J., Huckman, R. S. & Staats, B. R. (2013). "Customer Specificity and Learning: Individual and Organizational Effects in Outsourced Radiological Services." Organization Science.

Day, J.M., Melnyk, S.A., Larson, P.D., Davis, E.W. & Whybark, D.C.  (2012). "Humanitarian and Disaster Relief Supply Chains: A Matter of Life and Death." Journal of Supply Chain Management.

Duenyas, I., Hu, B. & Beil, D. (2012). "Simple Auctions for Supply Contracts." Management Science.

Duenyas, I. & Kostamis, D. (2010). "Purchasing Under Asymmetric Demand and Cost Information: When Is More Private Information Better?" Operations Research.

Esenduran, G. Kemahlioglu-Ziya, E. & Swaminathan, J. M. (Forthcoming 2015). “Take-Back Legislation: Consequences for Remanufacturing and Environment.”  Decision Sciences.

Feng, Q., Lai, G. & Lu, L.X. (Forthcoming 2014). "Dynamic Bargaining in a Supply Chain with Asymmetric Demand Information." Management Science.

Gallien, J., Mersereau, A. J., Garro, A. Mora, A.D and  Vidal, M.N.. 2014. Initial Shipment Decisions for New Products at Zara. Forthcoming in Operations Research.

Gaur, V. & Kesavan, S. (2008).  "The Effects of Firm Size and Sales Growth Rate on Inventory Turnover Performance in the U.S. Retail Sector." Book chapter for N. Agrawal and S. Smith (editors). Retail Supply Chain Management, Kluwer Publishers.

Gaur, V., Kesavan, S. & Raman, A. (2014). "Retail Inventory: Managing the canary in the coal mine."California Management Review (Winter 2014)

Gaur, V., Kesavan, S., Raman, A. & Fisher, M.L. (2007).  "Estimating Demand Uncertainty Using Judgmental Forecasts." Manufacturing & Service Operations Management.

Gardner, H. K., Gino, F. & Staats, B. R. (2012). Dynamically Integrating Knowledge In Teams: Transforming Resources Into PerformanceAcademy of Management Journal.

Gilland, W.  (2005).  "Analysis of optimal and nearly optimal sequencing policies for a closed queueing network."  Oper. Res. Lett.

Gilland, W. & Warsing, D. P. (2008). "The Impact of Revenue-Maximizing Priority Pricing on Customer Delay Costs."  Decision Sciences.

Gino, F. & Staats, B. R. (2012). "The Microwork Solution." Harvard Business Review 90 (12).

Gnanlet, A. Gilland, W. (2009). "Sequential and Simultaneous Decision Making for Optimizing Health Care Resource Flexibilities."  Decision Sciences.

Heese, H.S., Cattani, K.D., Ferrer, G., Gilland, W.G. & Roth, A.V. (2005).  "Competitive advantage through take-back of used products."  European Journal of Operational Research. 

Hu, B., Beil, D. R. & Duenyas, I. (2013). "Price-Quoting Strategies of an Upstream Supplier." Management Science.

Hu, B. & Duenyas, I. & Beil D. (2013). "Does pooling purchases lead to higher profits?Management Science.

Hu, B. & Benjaafar, S. (2009). "Partitioning of servers in queueing systems during rush hour." Manufacturing & Service Operations Management 11(3) 416-428.

Hu, B., Hu, M., & Yang, Y. 2016. Open or closed? Technology sharing, supplier investment, and competition.  Manufacturing & Service Operations Management.

Huckman, R. S. & Staats, B. R. (2011). "Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity." Manufacturing & Service Operations Management, 13(3): 310-328

Jayaraman, V., Narayanan, S., Lau, Y. & Swaminathan, J. (January 2011).   “Antecedents of Process Integration in Business Process Outsourcing and its effect on Firm Performance.”  Journal of Operations Management, 29(1), 3-16. 

Jayaraman, V., Narayanan, S., Lau, Y. & Swaminathan, J. (March-April 2013). “Offshoring Business Process Services and Governance Control Mechanisms: An Examination of BPO Service Providers from India.” Production and Operations Management, 22(2), 314-334.

Kesavan, S., Gaur, V. & Raman, A. (2010).  "Do inventory and gross margin data improve sales forecasts for US public retailers?". Management Science

Kesavan, S. & Kushwaha, T. (Forthcoming 2014).  "Can inventory holding costs and stock-out costs explain inventory investment behavior of U.S. public retailers during economic shocks?" Production & Operations Management.

Kesavan, S. & Mani, V. (2012)."The Relationship Between Abnormal Inventory Growth and Future Earnings For U.S. Public Retailers." M&SOM.

Kesavan, S., Staats, B.R. & Gilland, W. (2013).  "Volume Flexibility in Services: The Costs and Benefits of Flexible Labor Resources." Management Science.

Kesavan, S., Staats, B. & Gilland, W. (Forthcoming 2014). "Labor-Mix and Flexible Response to Demand Spikes: Evidence from a retailer." Management Science.

KC, Diwas, Staats, B. R., & Gino, Francesca. (2013). "Learning from My Successes and Others’ Failure: Evidence from Minimally Invasive Cardiac Surgery." Management Science

Komrska, J., Kopczak, L. & Swaminathan, J. (January-February 2013).  “When Supply Chains Save Lives.”Supply Chain Management Review.

Kostamis, D. (2013). "A Note on Optimal Selling to Asymmetric Retailers." Production and Operations Management.

Lee, J.J., Gino, F. & Staats, B.R. (2014).  "Rainmakers: Why Bad Weather Means Good Productivity." Journal of Applied Psychology.

Lin, Y. & Parlaktürk, A. K. (2011), "Quick Response under Competition." POMS.

Lin, Y., Parlaktürk, A. K. & Swaminathan, J. (Forthcoming 2013). "Vertical Integration Under Competition: Forward, Backward, or No Integration?Production and Operations Management.

Lu, L. X., Besanko, D., Doraszelki, U. & Satterthwaite, M. (2010). "On the Role of Demand and Strategic Uncertainty in Capacity Investment and Disinvestment Dynamics." International Journal of Industrial Organization 28(4) 383-389.

Lu, L. X. & Lariviere, M. A. (2012). "Capacity Allocation Over A Long Horizon: The Return On Turn-And-Earn."M&SOM

Lu, L.X. & Van Mieghem, J.A.  (2009).  "Multimarket Facility Network Design with Offshoring Applications." Manufacturing & Service Operations Management 11(1) 90-108, 2009.

Mani, V., Kesavan, S. & Swaminathan, J. (2014).  "Estimating the impact of understaffing on lost sales and profitability in retail stores." Production & Operations Management.

Mazzola, J. B. & Neebe, A.. (2012). "A Generalized Assignment Model for Dynamic Supply Chain Capacity Planning." Naval Research Logistics.

Mersereau, A. J. (2014). Demand Estimation from Censored Observations with Inventory Record Inaccuracy[electronic companion]. Forthcoming in Manufacturing & Service Operations Management.

Mersereau, A. J. 2013. Information-Sensitive Replenishment when Records Are InaccurateProduction and Operations Management 22 (4) 792-810.

Mersereau, A. & Zhang, D. (2012). "Markdown Pricing with Unknown Fraction of Strategic Customers."M&SOM

Narayanan, S., Balasubramanian, S. & Swaminathan, J. (July-August 2011). “Managing Outsourced Offshore Projects: An Analysis of Project Performance and Customer Satisfaction.” Production and Operations Management, 20(4), 508-521. 

Narayanan, S., Swaminathan, J. & Talluri, S. (August 2014).  “Knowledge Diversity, Turnover and Organizational Unit Productivity: An Empirical Analysis in a Knowledge Intensive Context.” Production and Operations Management, 23(8), 1332-1351.

Natarajan, K. & Swaminathan, J. (Fall 2014). “Inventory Management in Humanitarian Operations: Impact of Amount, Schedule, and Uncertainty in Funding.”  Manufacturing and Service Operations Management,16(4), 595-603. 

Örsdemir, A.Kemahlioğlu-Ziya, E. & Parlaktürk, A. K. (2014). "Competitive Quality Choice and Remanufacturing." Production and Operations Management.

Parlakturk, A. K. (2012). "Value Of Product Variety When Selling To Strategic Consumers. "M&SOM

Perdikaki, O. & Swaminathan, J. (July-August 2013). “Improving Valuation under Consumer Search: Implications for Pricing and Profits." Production and Operations Management, 22(4), 857-874.

Perdikaki, O., Kesavan, S. & Swaminathan, J. (2012). "Effect Of Retail Store Traffic on Conversion Rate and Sales." M&SOM.

Qi, Feng & Lu, L. X. (2012). "Supply Chain Contracting under Competition: Bilateral Bargaining vs. Stackelberg." Production and Operations Management.

Qi, Feng & Lu, L. X. (2012). "The Strategic Perils of Low Cost Outsourcing." Management Science.

Qi, Feng & Lu, L. X. (2013). "The Role of Contract Negotiation and Industry Structure in Production Outsourcing." Production and Operations Management.

Staats, B. R., Brunner, D. J. & Upton, D. M. (2011). "Lean Principles, Learning, and Knowledge Work: Evidence from a Software Services Provider." Journal of Operations Management, 29(5): 376-390.

Staats, B. R. & Gino, F. (2011). "Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank." Management Science

Staats, B. R. & Upton, D. M. (2011). "Lean knowledge work." Harvard Business Review 89(10): 100-110.

Staats, B. R. (2011). Unpacking Team Familiarity: The Effect of Geographic Location and Hierarchical RoleProduction and Operations Management.

Staats, B. R., Milkman, K. L. & Fox, C. R. (2012). The Team Scaling Fallacy: Underestimating The Declining Efficiency of Larger Teams." Organizational Behavior and Human Decision Processes

Wagner, H. (2011). "The Bottom Line Corporate Performance and Gender Diversity in the C-Suite" (2004-2008).pdf

Whybark, C. (July 2010). "Convergenomics: Strategic Innovation In The Convergence Era." Service Business4(3), P 305.

Whybark, C., Boin, A. & Kelle, P. (July 2010). "Resilient Supply Chains for Extreme Situations: Outlining a New Field of Study.” Special Issue of International Journal of Production Economics, p.1-6 Vol 126 No. 1.

Whybark, C., Day, J.M., Melnyk, S.A. & Davis, E.W. (Mau 2010). "Disaster Relief Supply Chain Management: New Realities, Management Challenges, Emerging Opportunities." Decision Line v 41(3).

Whybark, C., Jacobs, R.F., Berry, W.L. & Vollmann, T.E. (2010). "Manufacturing Planning and Control for Supply Chain Management," 6th ed., Dow Jones-Irwin, Homewood, IL. 

Yayla-Küllü, H. M., Parlaktürk, A. K. & Swaminathan, J.M. (2012). "Multiproduct Quality Competition: Impact of Resource Constraints." POMS.

Yayla-Küllü, H. M., Parlaktürk, A. K. & Swaminathan, J. M. (2011). "Segmentation Opportunities for a Social Planner: Impact of Limited Resources." Decision Sciences 42 (1) 275-296.

Wang, Y. Gilland, W. & Tomlin. B. (2012) "Regulatory Trade Risk and Supply Chain Strategy." POM, 20,4, July-August 2011, 522-540.  ​