​Hyun Seok Lee

Hyun Seok Lee (Huck, 이현석)

Ph.D. Candidate in Operations

Phone: 919-268-7593


Kenan-Flagler Business School
The University of North Carolina at Chapel Hill               
McColl Building, Campus Box 3490            
Chapel Hill, NC 27599-3490


I am a fourth-year Operations Ph.D. student at the University of North Carolina at Chapel Hill's Kenan-Flagler Business School. My research interests lie in the area of retail operations. Specifically, I focus on two issues in retail operations: 1) Examine the role of labor in driving store performance and 2) Understand the customers' behavior in store and its impact on store operations. I hold Masters of Science in Logistics, Service and Operations Management (LSOM) and Bachelors of Business Administration from the Korea University Business School. 

Research Experience

Working Pap​ers


  • "Understanding and Managing Customer-Induced Negative Externalities in Congested Self-Service Environments" (previously titled "Increasing Sales by Managing Congestion in Self-Service Environments")

    • DSI Annaul Meeting, Austin, November 2016 (Scheduled)

    • INFORMS Annual Meeting, Nashville, November 2016 (Scheduled)
    • POMS Annual Meeting, Orlando, May 2016
    • INFORMS Annual Meeting, Philadelphia, November 2015
    • POMS Annual Meeting, Washington DC, May 2015​
  • "Variability in Labor Schedule: Effects on Customer Satisfaction and Employee Turnover"
    • INFORMS Annual Meeting, Nashville, November 2016 (Scheduled)
    • POMS Annual Meeting, Orlando, May 2016 
  • "Determinants of Excess Inventory and Market Response: Luck or Ability
    • POMS Annual Meeting, Atlanta, May 2014

Teaching Experience

  • Lecturer, Kenan-Flagler Business School, UNC Chapel Hill  

    • BUSI 410: Business Analytic (BSBA Core), Summer 2016 (Overall: 4.76/5.00, Instructor: 4.94/5.00)

  • Teaching Assistant, Kenan-Flagler Business School, UNC Chapel Hill
    • BUSI 410: Business Analytic (BSBA Core), Spring 2016, Fall 2014
    • MBA 715: Data Analytics and Decision Making (MBA Core), Fall 2016
    • BUSI 403: Operations Management (BSBA Core), Fall 2015
  • Facilitator, Kenan-Flagler Business School, UNC Chapel Hill
    • Beer game facilitator for MBA and EMBA programs, Fall 2012-201


  • M. Wayne DeLozier Award for outstanding doctoral student, Kenan-Flagler Business School, April 2016 

* CV is avaialbe upon reque​st

Last Updated 17 July 2016